Utilities and energy
Mass billing and regulatory communications with evidence.
CCM for utilitiesCCM platform
Every customer, their channel. Every delivery, its proof.
Your users expect personalised messages, instantly and in the channel they prefer. Our CCM platform composes, delivers and certifies every communication from a single environment, with the largest in-house team of CCM and web technology professionals.
Communications managed in 2025
160Memails sent a year
40MSMS sent a year
500Kcertified communications a year
3Melectronic signatures
+1 billiondocument compositions a year
Figures for communications sent in 2025
The problem
A large company's communications live scattered across systems, vendors and formats. Every silo adds cost, errors and blind spots: nobody can prove what was sent, when, and to whom.
The solution, turnkey
A single partner from data to delivery: we receive your data and take care of composition, digital delivery, industrial printing and postal admission, with the same traceability in the physical channel and the digital one. One contract, one integration, one piece of evidence per dispatch.
How the platform works
Integrate
Batch and online connection with your corporate systems: intake of variable data and return of the generated documents, on the fly or in batches. Our integrations include Salesforce (B2C and B2B) and corporate document managers such as IBM FileNet P8.
Compose
Advanced Quadient-based composition: rules, templates and shared resources. True multi-format output: AFP, PDF, HTML and text, consistent across all channels.
Deliver
Multichannel orchestration with automatic fallback between channels: email, SMS, two-way SMS, RCS, WhatsApp, push, voice and video and, when paper is required, our own industrial printing and enveloping production.
Certify
Certification platforms (certified email, electronic signature), an audit trail with IP and time stamping, and end-to-end production tracking with SIGPRO, connected to every printing and delivery platform.
Capabilities
- Personalised multi-format composition (AFP, PDF, HTML, text)
- Multichannel orchestration and automation with fallbacks
- Certified communications and electronic signature
- PDF/UA accessible documents (ISO 14289-1), multilingual
- Digital onboarding with electronic signature
- End-to-end production tracking with SIGPRO
- Document archiving and secure storage
- Batch and online integration with corporate systems
- User console with information and statistics
- Custom development and integration for each client
The platform, by sector
Your sector has its own rules. We know them.
Banking
Supervised communications with evidentiary value.
CCM for bankingInsurance
Policies, premiums and claims with traceability.
CCM for insuranceTelecommunications
Billing and campaigns for millions of lines.
CCM for telcoPublic administrations
Official documentation to tender requirements.
CCM for governmentIndustry and consumer goods
Measurable transactional and direct marketing.
CCM for industryThe security of the systems behind this service, with verifiable certificates, on the certifications page.
Frequently asked questions
What is a CCM platform?
CCM (Customer Communications Management) is the centralised management of all of a company's communications with its customers: composition of personalised documents, delivery across multiple channels and traceability of every dispatch from a single environment.
Which channels does the platform cover?
Digital channels (email, SMS, two-way SMS, RCS, WhatsApp, push, web and app), channels with evidentiary value (certified email and electronic signature) and the physical channel with our own industrial printing, enveloping and postal preparation.
How does it integrate with our systems?
Batch and online integration with your corporate systems, returning the generated documents on the fly or in batches, with document archiving and connection to corporate document managers. Our integrations include Salesforce (B2C and B2B) and IBM FileNet P8.
Do you generate accessible documents?
Yes. We compose PDF/UA accessible documents in accordance with ISO 14289-1, compatible with screen readers, to comply with the EU Accessibility Directive 2019/882 and Spanish Law 11/2023. Today we generate over 1.6 million PDF/UA documents a month.