CCM · Insurance
The policy, the premium and the claim. Each with its proof.
Insurers entrust us with the full communication cycle with the policyholder: policy and terms issuance, premium notices and renewals, and claims communications, in the channel each customer chooses and with evidence of every dispatch.
What is at stake
In insurance, the customer relationship is decided at specific moments: taking out the policy, the annual premium and the claim. Policy terms whose delivery cannot be evidenced, or a claims communication that arrives late, become complaints before the supervisor and customers who do not renew.
What we solve
- Policy and terms issuance with electronic signature and digital onboarding
- Claims communications with delivery traceability across every channel
- Multichannel premium notices, renewals and expiry reminders with automatic fallback
- Supervised communications with evidentiary value: certified email and an audit trail with time stamping
- PDF/UA accessible documents in accordance with ISO 14289-1, multilingual
- Our own industrial printing and enveloping for policies and terms on paper
- Searchable document archive for complaints and regulatory requests
- Batch and online integration with the insurance core, returning documents to your document manager
Security that matches the sector
Leading insurers trust us. The systems behind the service are certified and audited by third parties, and we publish every certificate with its number and PDF so your risk team can verify it before vendor approval.
Verifiable certificates at Certifications · Full platform at CCM platform · We also work for banking.