CCM · Utilities and energy
Millions of invoices a month. Each one, with its proof.
Electricity, gas and water retailers and distributors entrust us with their billing and regulatory communications: mass composition, delivery in the channel each customer chooses and evidence of every dispatch.
What is at stake
In energy, the invoice is the communication with the highest volume, the most regulation and the biggest impact on customer perception. A poorly communicated tariff change or a regulatory notice without proof of delivery turns into complaints, penalties and contact-centre calls.
What we solve
- Mass multichannel billing: e-invoice, email, customer area and paper from the same composition
- Regulatory communications with evidentiary value: certified email and delivery traceability
- Operational notifications to millions of customers: planned outages, tariff changes, payment notices
- Channel-shift campaigns: from paper to digital, with automatic fallback to the physical channel if unopened
- PDF/UA accessible invoices to meet accessibility regulations
- Our own industrial printing and enveloping for the customer segments still on paper
- Searchable document archive for customer service and complaints
- End-to-end cycle tracking with SIGPRO: composition, delivery and returns
The platform that already bills for the sector
We work for Spain's leading energy companies. Composition is based on Quadient, with rules and templates shared across channels, batch and online integration with your billing systems and delivery of the generated documents back to your corporate archive.
Discover the full platform at CCM platform.