CCM · Telecommunications
Bases of millions of lines. Communication, line by line.
Major operators entrust us with their customers' billing and communications: personalised composition at scale, delivery in each line's preferred channel and evidence of the whole cycle.
What is at stake
In telecommunications, the monthly invoice coexists with changes of terms, renewals, portability and constant commercial campaigns. Every poorly delivered communication is churn, and every change of terms without evidence is a complaint you cannot win.
What we solve
- Monthly multichannel billing for bases of millions of lines, consumer and business
- Change-of-terms communications with evidentiary value and proof of delivery
- Contracts and renewals with electronic signature and digital onboarding
- Multichannel commercial campaigns: email, SMS, two-way SMS, RCS, WhatsApp and push
- Automatic fallback between channels: if the digital channel does not respond, the message arrives through another
- PDF/UA accessible and multilingual invoices from the same template
- Industrial printing and enveloping for the segments still on paper
- Delivery statistics per channel and campaign in the user console
Proven scale
The platform composes over a billion documents a year and sends 160 million emails and 40 million SMS annually for our clients, including Spain's leading operators. Composition is based on Quadient and end-to-end tracking on SIGPRO.
Full platform at CCM platform.