CCM · Banking
Supervised communications. With the proof in front of you.
Spain's leading financial institutions entrust us with statements, contracts and customer notifications: consistent composition across every channel, evidentiary value where needed and evidence of the whole cycle for your auditor and your supervisor.
What is at stake
In banking, any customer communication can end up in front of the supervisor, a judge or the customer ombudsman. The question is not only whether the message arrived, but whether you can prove it: which version was sent, through which channel, when, and with what outcome.
What we solve
- Periodic statements and settlements: mass multi-format composition, from the customer area to paper
- Pre-contractual and contractual communications with electronic signature and digital onboarding
- Notifications with evidentiary value: certified email and an audit trail with time stamping
- Change-of-terms and pricing communications with proof of delivery
- PDF/UA accessible documents in accordance with ISO 14289-1, required of banks by Spanish Law 11/2023
- Printed security documents: cheques and promissory notes at our own facilities
- Searchable document archive for complaints and regulatory requests
- Batch and online integration with the banking core, returning documents to your document manager
Security that matches the sector
The systems behind the service are certified and audited by third parties, and we publish every certificate with its number and PDF so your risk team can verify it before vendor approval.
Verifiable certificates at Certifications · Full platform at CCM platform · We also work for insurance.